Privacy Policy

1. Introduction

WISE AGILE SRL (“we”, “us”, “our”) operates the website www.wiseagile.md. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website or contact us. We are committed to protecting your privacy and processing your personal data in accordance with the Law of the Republic of Moldova No. 133/2011 on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).

By accessing or using our website, you acknowledge that you have read and understood this policy.

2. Data Controller

The data controller responsible for your personal data is:

• Company: WISE AGILE SRL
• Website: www.wiseagile.md
• Email: info@wiseagile.md

3. Personal Data We Collect

3.1 Data you provide directly

When you submit our contact form, we collect:

• Full name and email address
• Company name and phone number (optional)
• Project description and budget information
• Any other information you choose to include in your message

3.2 Data collected automatically

We use Vercel Analytics to measure aggregated page-view data (pages visited, referrer, country, device type). Vercel Analytics is cookieless and does not collect or store personally identifiable information. It operates on an anonymised, aggregated basis only.

Standard web server logs (IP address, browser type, pages visited) may also be retained by our hosting provider Vercel for security and performance purposes. See the Vercel Privacy Policy for details.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes:

• To respond to your enquiry – legal basis: legitimate interest / pre-contractual steps at your request
• To send you our email confirmation – legal basis: your request (implicit consent)
• To comply with legal obligations – legal basis: legal obligation

We do not use your data for automated decision-making or profiling.

5. Email Delivery

Contact form submissions are delivered via Resend, a transactional email service. Resend processes your name and email address solely to deliver the message. See the Resend Privacy Policy for details.

6. Data Retention

• Contact form data is retained in email for as long as necessary to handle your enquiry and for up to 3 years thereafter.
• We do not store form submissions in any database or CRM beyond your email thread.
• You may request deletion at any time by emailing info@wiseagile.md.

7. Sharing of Personal Data

We do not sell or rent your personal data to third parties. Data is shared only with the service providers listed above (Vercel, Resend) acting as processors on our behalf, or where required by law.

Where data is transferred outside the Republic of Moldova or the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable law.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access – to obtain a copy of the data we hold about you
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to request deletion of your data
• Right to restriction – to limit how we process your data
• Right to data portability – to receive your data in a machine-readable format
• Right to object – to object to processing based on legitimate interests
• Right to withdraw consent – at any time, without affecting prior processing

To exercise any of these rights, contact us at info@wiseagile.md. We will respond within 30 days. You also have the right to lodge a complaint with the National Centre for Personal Data Protection of the Republic of Moldova.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. All data is transmitted over encrypted HTTPS connections. However, no method of transmission over the internet is entirely secure.

10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

12. Contact

For any questions about this Privacy Policy or our data practices, contact us at: info@wiseagile.md